Every Good Company Needs A Strong Backbone
Employee Solutions of Texas Employed COATS Technology To Achieve 800 Percent Growth Over 10 Years.

Employee Solutions opened its doors in Richardson, TX in 1997. As a fledgling business with its two founders as the only employees, the company had high hopes of creating a vibrant and viable staffing company that would serve the needs of their local business community. While a multi-office company wasn’t in the offering when the doors opened, the founders did have that as a goal.

Before the company was able to think about a second office, it had to accomplish the task of building a clientele and reputation, servicing its clients by finding the right employees, offering prompt and accurate invoicing, as well as taking care of their own business to ensure they were on track to meet their goals of a multi-office company – all with just two people.

Since staffing is a “people” business that requires personal connections, Employee Solutions demanded the same from their software provider. Immediate access to live customer service and tech support representatives was a prominent factor in choosing COATS. Services that offered FAQs and phone prompts to answer questions were not considered.

Another factor was “learnability.” The software chosen had to be intuitive to the degree that after a short amount of training a new employee would be able to quickly and efficiently master the tools offered by the software. Additionally, the software had to have vendor support that would allow employees to refresh their knowledge of the system, or be available to train new employees during new office openings.

With an eye to the future and achieving the goal of a multi-office company, Employee Solutions also considered the software’s scalability and ability to interconnect multiple offices.

Since 1997, Employee Solutions has become one of the fastest growing, most reputable staffing businesses serving the Dallas metro area and its suburbs. Its dedication to high value customer service and high technology front office and back office systems integration continues to afford the company strong growth and recently earned it recognition by Staffing Industry Analysts as one of the country’s fastest growing staffing firms.

In terms of offices, the COATS software helped the company grow by 800 percent. The company also went from being a start up with zero dollars in revenue to $37 million in nine years.