Inside a Staffing Agency from a Client’s perspective
From a client’s perspective, if you are paying a staffing firm a direct hire fee (15 – 25% average fee of the candidate’s annual salary) or honoring a temp to hire policy (640 – 1000 hours on the staffing firms payroll) to hire a new employee, you obviously expect an excellent employee. Candidates submitted to […]
My pleasure! Two words, and you have a new customer service policy.
I’m not sure about you, but Chick-fil-A always stands out to me in terms of customer service. And you know what, it’s sometimes literally due to only two words used by their employees, “My pleasure!” The fact that the customer care of a fast food business can stand out in my mind, out of the many industries […]
Making Sense of the ASA Skills Gap Index
The American Staffing Association, in partnership with Career Builder, has released its new Skills Gap Index. The metric is an aid for those who follow the economy and staffing industry, but it is also used by those of us in the industry so that we can develop solutions and strategies for our clients.