Our view on “customer experience”

Our view on “customer experience”

Consider this scenario: You call a company ready to discuss an issue or resolve a problem only to be greeted by an automated...

Chartwell Staffing Expands in Utah

Chartwell Staffing Expands in Utah

Chartwell Staffing Solutions, one of the ten largest woman-owned staffing agencies in the United States, , and a COATS...

Info for Your Clients: Hiring in 2014, By the Numbers

Info for Your Clients: Hiring in 2014, By the Numbers

We recently saw this video on the official website of the book The Talent Equation. The book itself is about how companies...

Marketing: Social Media for Clients

Marketing: Social Media for Clients

It's Marketing Month on the COATS blog! This month, we're looking at the many ways you can grow your business by growing...

Marketing: Inbound Marketing for Clients

Marketing: Inbound Marketing for Clients

It's Marketing Month on the COATS blog! This month, we're looking at the many ways you can grow your business by growing...

Marketing: Direct Marketing to Clients

Marketing: Direct Marketing to Clients

It's Marketing Month on the COATS blog! This month, we're looking at the many ways you can grow your business by growing...

Marketing: The Basics

Marketing: The Basics

It's Marketing Month on the COATS blog! This month, we're looking at the many ways you can grow your business by growing...

The Client Experience: Go Beyond the Job

The Client Experience: Go Beyond the Job

Earlier this week, we talked about solving customers' problems as a great way to add value to your customer service. Today,...

The Client Experience: Adding Value

The Client Experience: Adding Value

Believe it or not, there is such a thing as karma in business. If you neglect or abuse a business relationship, you can...

The Client Experience: Relationships and Communication

The Client Experience: Relationships and Communication

Now that you've gotten your client information system together, you might realize that there are significant gaps in how...

The Client Experience: Information Systems

The Client Experience: Information Systems

One of the secrets to good client service is knowing your clients and their needs. After all, you don't want to send a...

The Client Experience: Processes and Procedures

The Client Experience: Processes and Procedures

Last month, we focused on your candidates; this time, we're looking at your clients and how your company and your employees...

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