The Client Experience: Relationships and Communication
The bad news is that gaps in how well you know a client indicate the lack of a genuine relationship, but the good news is that they’re easy to fix. In fact, it’s the same way of fixing most relationships: communicating.
The Client Experience: Information Systems
One of the secrets to good clients service is knowing your clients and their needs. So it’s a good idea to develop a client information system to keep all this useful info at the ready.
The Client Experience: Processes and Procedures
A great way to get a feel for your clients’ experience of your company is to view your procedures through their eyes, especially if they haven’t worked with you before.
The Client Experience Vs. the Candidate Experience
Staffing companies are unique in that they have two separate, distinct markets and types of relationships: candidates and clients.