Our view on “customer experience”
Customer experience is all about people. And it takes people to help people.
History Lesson: Which Microsoft Products Are About to Become Old News?
Chris Martin reminisces about history, then tells which Microsoft products are going to become history, support-wise, in the coming years.
A Month of Changes at COATS
January is usually a month of changes: wrapping up the previous year, starting the new one, taking on some resolutions. But 2011 has brought some pretty major changes, even by January standards, at COATS.