Understanding Staffing Profit

Many people think the profit a staffing service makes is the difference between the pay rate and the bill rate, unaware of all the actual expenses incurred in filling a position.  The American Staffing Association (ASA) surveyed over 12,000 employees and also staffing service operators to get an actual understanding of this data. COATS handles […]

Form W-4 2020 – Big Changes are Coming!

Form W-4 2020 – Big Changes are Coming! The W-4 has been redesigned and is required to be used in 2020, less than six weeks from today.  The form has been changed to increase transparency and accuracy of withholding and to reduce complexity by replacing complicated worksheets with questions.  Allowances are no longer used; you […]

My pleasure! Two words, and you have a new customer service policy.

I’m not sure about you, but Chick-fil-A always stands out to me in terms of customer service.  And you know what, it’s sometimes literally due to only two words used by their employees, “My pleasure!”  The fact that the customer care of a fast food business can stand out in my mind, out of the many industries […]

3 Steps to Power your Brand with Engaged Employees

3 Steps to Power your Brand with Engaged Employees In making a decision on a product or service to buy, would you trust a celebrity endorsement or employee or friend more?  Nielsen’s trust in advertising survey touts that 92% of consumers are more inclined to trust brand information when its ‘earned media’ and comes from […]

Do you pay for your brand ambassador?

Do you pay for your brand ambassador? Where do you feel the greatest sense of professional belonging?  Through the years, it’s been known that men in particular often define their self-worth almost solely through their ability to provide for their family, which ties directly to their job.  In 2019, the company they work for contributes the […]