About Me: Served the staffing industry since 1990 and started in sales. B.S. Computer Science, ODU. Love water sports, winter sports and flying.
My Job with COATS: I innovate and help shape the future of COATS working with our existing clients and their feedback. I help keep the system compliant and the technology relevant in all areas practical to the industry.
My Advice to Users: Train your team in best practices and never stop learning. Technology is great but remember we are in the people business.
Why should people use COATS? COATS is core to how a staffing company operates on a daily basis, it won’t let you down.
Karen Connor
VP Business Development
About Me: I’m a lifer at COATS. I earned my Masters of Education from ODU, taught two years, came to COATS and never looked back. I have a wonderful husband and two terrific daughters who keep me quite busy. I enjoy spending time with family and friends; it’s all about the balance.
My Job at COATS: I enjoy many opportunities at COATS from developing new clients to maintaining and building client relationships. Our development team works hard to bring every day needs to the forefront of our software. I help our teams develop, train, and service our clients to what I consider a gold standard.
My Advice to Users: Practice, learn and grow. You can’t break the software. Use it. Play around with new features. Never stop learning and never stop asking questions.
Why should people use COATS? COATS is a family company that treats every client like their only client. We ensure our software is user-friendly, complete, and compliant.
Dominick Scalzo
System Engineer
About Me: I am a retired Military Musician whose true passion is computers.
My Job with COATS: I am the Engineer of the COATS software. I write most of the software with a lot of help from the Subject Matter Experts (SME) from Reliance and all the Staff of COATS itself.
My Advice to Users: The only bad question is the one never asked.
Why should people use COATS? So you have more time to do other things.
Andrea Whitney
Senior System Support
About Me: I have been with COATS Staffing Software since 2003. My top three traits include: Accounting background with the ability to help all users understand on their level, unending task of becoming a master organizer, and attempting to manage a family.
My Job with COATS: Systems Support & Development Specialist
My Advice to Users: Setup is key.
Why should people use COATS? Efficiency and effectiveness. Manage your people and manage your business.
Jessica Barber
Special Projects
About Me: Has an associate’s degree and is self-taught in computer knowledge including but not limited to: conversions, running queries, and creating programs/reports. Enjoys studying and learning new skills, weekends with the family, and looks forward to one day conquering the world.
My Job with COATS: Joined the COATS Technical Support team in November 2005 and is responsible for the White Paper Documentation, Manual Creations and Custom Reports/Programming. Offers experience in Payroll, AP, AR, and GL.
My Advice to Users: Know your data – computers are only the tool.
Why should people use COATS? COATS is like working on a spider web being one entry has multiple functions.
Jessie Sierra
Sales Management and Training
About Me: I joined COATS Staffing Software in 2012. I am responsible for Sales Management and training. I am very energetic and I enjoy bringing fun ways to learn COATS system.
My Job with COATS: Sales Management and Training.
My Advice to Users: Training is #1; to understand the System; even if you have been in the staffing business for years. Set Up is #2; you must take the time to set up the company tree and company defaults for a fully functioning system.
Why should people use COATS? One Stop Shop; front office information feeds into back office; making payroll and all accounting aspects a lot easier to process.
Marie Skinner
Executive Assistant
About Me: US Army Veteran. I earned my Bachelor’s in Accounting from Strayer University. Married to a Navy Veteran and we have two amazing kids, who keep us busy. I enjoy spending time with family and friends and then scrapbooking our memories.
My Job with COATS: I’m the first person you meet when you visit the office or the person who answered the phone when you first called. Duties include fielding telephone calls, receiving and directing visitors, filing, processing payments and sending invoices to our clients.
My Advice to Users: Take time to look at the program and explore all of the features the software has to offer to make running your business easier.
Why should people use COATS? COATS is user-friendly. We have training available for anyone who may need it. If at any time you need assistance with the program give us a call, we have an amazing Tech Support team who are available to assist you.
Liz Moran
Systems Support
About Me: I am new to COATS in 2018 joining the Tech Support team, and bringing with me 20+ years of experience in payroll. I am a transplanted New Yorker (read: Yankees fan) and have 4 wonderful children, 2 sweet rescue pups, and 2 kittens. My Advice to Users: Explore the program and learn to discover all of the many features Why should people use COATS? COATS was developed FOR the staffing industry BY the staffing industry so it is intuitive, robust, and has comprehensive features where front-office and back-office interact seamlessly and efficiently.
Gareth Smith
Systems Support
About me:
I joined the COATS team in 2022. My accounting background, love of computers, and helping people made being a System support the perfect fit. Outside of COATS I like spending time with my family, fishing, and woodworking.
Advice to users:
Take the time to learn the software. If you find yourself lost, we are just a phone call away.
Lisa Gordon
In Memoriam
The COATS family has lost one of our most dedicated and long-standing team members recently. We are sad to announce Lisa has succumbed to Cancer after a 4-year battle and will be terribly missed. We know many of you grew to appreciate her, work closely with her, and knew her as a face of COATS for decades. We will all continue to take the best care of each of you, and thank you for your connection with Lisa, as well as the kind thoughts that have been sent our way in her departure. Please keep her family in your hearts and know that her next journey will be peacefully among the stars.
