About Me: I am a retired Military Musician whose true passion is computers.
My Job with COATS: I am the Engineer of the COATS software. I write most of the software with a lot of help from the Subject Matter Experts (SME) from Reliance and all the Staff of COATS itself.
My Advice to Users: The only bad question is the one never asked.
Why should people use COATS? So you have more time to do other things.
Karen Connor
EVP
About Me: I’m a lifer at COATS. I earned my Masters of Education from ODU, taught two years, came to COATS and never looked back. I have a wonderful husband two terrific daughters, two dogs and a cat, all who keep me quite busy. I enjoy spending time with family and friends; it’s all about the balance.
My Job at COATS: I enjoy many opportunities at COATS from developing new clients to maintaining and building client relationships. Our development team works hard to bring every day needs to the forefront of our software. I help our teams develop, train, and service our clients to what I consider a gold standard.
My Advice to Users: Practice, learn and grow. You can’t break the software. Use it. Play around with new features. Never stop learning and never stop asking questions.
Why should people use COATS? COATS is a legacy company that treats every client like their only client. We ensure our software is user-friendly, complete, and compliant.
Andrea Whitney
Senior System Support
About Me: I have been with COATS Staffing Software since 2003. My top three traits include: Accounting background with the ability to help all users understand on their level, unending task of becoming a master organizer, and attempting to manage a family.
My Job with COATS: Systems Support & Development Specialist
My Advice to Users: Setup is key.
Why should people use COATS? Efficiency and effectiveness. Manage your people and manage your business.
Jessica Barber
Special Projects
About Me: Has an associates degree and is self-taught in computer knowledge including but not limited to: conversions, running queries, and creating programs/reports. Enjoys studying and learning new skills, weekends with the family, and looks forward to one day conquering the world.
My Job with COATS: Joined the COATS Technical Support team in November 2005 and is responsible for the White Paper Documentation, Manual Creations and Custom Reports/Programming. Offers experience in Payroll, AP, AR, and GL.
My Advice to Users: Know your data – computers are only the tool.
Why should people use COATS? COATS is like working on a spider web being one entry has multiple functions.
Jessie Sierra
Sales Management and Training
About Me: I joined COATS Staffing Software in 2012. I am responsible for Sales Management and training. I am very energetic and I enjoy bringing fun ways to learn COATS system.
My Job with COATS: Sales Management and Training.
My Advice to Users: Training is #1; to understand the System; even if you have been in the staffing business for years. Set Up is #2; you must take the time to set up the company tree and company defaults for a fully functioning system.
Why should people use COATS? One Stop Shop; front office information feeds into back office; making payroll and all accounting aspects a lot easier to process.
Liz Moran
Systems Support
About Me: I am new to COATS in 2018 joining the Tech Support team, and bringing with me 20+ years of experience in payroll. I am a transplanted New Yorker (read: Yankees fan) and have 4 wonderful children, 2 sweet rescue pups, and 2 kittens.
My Advice to Users: Explore the program and learn to discover all of the many features.
Why should people use COATS? COATS was developed FOR the staffing industry BY the staffing industry so it is intuitive, robust, and has comprehensive features where front-office and back-office interact seamlessly and efficiently.
Melissa Worley
Systems Support
About Me: In 2023, I became a member of the COATS Tech Support Team, bringing along my accounting background and passion for customer service. Outside of work, I cherish time with my two lovely children, two playful husky puppies, and two adorable rescue kitties. I embrace the joy of learning and the excitement of any adventure that lies ahead.
My Advice to Users: Take time to familiarize yourself with the software, including its various functions. Training is a key to learning the program. Remember we are always here to assist you with any questions you may have about the software.
Why should you use COATS? COATS is specifically designed to cater to the needs of staffing companies, covering both front office and back-office operations. With COATS, you receive not only the software, but also access to technical support and training, ensuring smooth functionality for your business.
