The Client Experience: Healing a Broken Relationship
From time to time, your relationship with a client might go south. Now you need to repair that relationship… but how?
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The Candidate Experience: Staying in Touch
Just as customer service continues after the sale, candidate service continues after the job assignment.
The Candidate Experience: When You Can’t Help Them
Sometimes, you do everything you can to find a match for a candidate, but it doesn’t happen. Fortunately, there are a few things you can do to help unmatchable candidates.
The Candidate Experience: Bad Reviews
Review sites such as Yelp, Google Places and Yahoo let people talk about their experiences with a company, and sometimes their experiences weren’t great.
The Candidate Experience: Social Media Outreach
Social media is a great way to get your job listings out there, especially considering that most of your potential audience is already on social media. But your job openings aren’t the only content you can offer on social media.
The Candidate Experience: Online Applications
Not all candidates have their first experience with your company in your reception area. Many of them encounter you first through your online application process, and their impression of that can strongly color their impression of your company as a whole.
The Candidate Experience: Your Reception Area
We’re covering the candidate experience this month on the COATS blog, starting at the same place many of your candidates start (and some of them stop): your reception area and the people in it.
