The Client Experience: Adding Value
Believe it or not, there is such a thing as karma in business. If you take the time and care to add value to your relationships with clients, you can find them paying off handsomely.
The Client Experience: Relationships and Communication
The bad news is that gaps in how well you know a client indicate the lack of a genuine relationship, but the good news is that they’re easy to fix. In fact, it’s the same way of fixing most relationships: communicating.
The Client Experience: Information Systems
One of the secrets to good clients service is knowing your clients and their needs. So it’s a good idea to develop a client information system to keep all this useful info at the ready.
The Client Experience: Processes and Procedures
A great way to get a feel for your clients’ experience of your company is to view your procedures through their eyes, especially if they haven’t worked with you before.
The Client Experience Vs. the Candidate Experience
Staffing companies are unique in that they have two separate, distinct markets and types of relationships: candidates and clients.
May 2012 Legal Roundup
In addition to the many usual topics of cases and rulings (discrimination, social media, etc.), this month saw many employment law news stories focusing on the Family Medical Leave Act, the good ol’ FMLA. Grab your neck brace and let’s review!